Privacy policy

Introduction

This privacy policy explains how Pi Labs ("Pi Labs," "we," or "us") collects, uses, and protects your information when you use our website and services, including our platform for building scoring models. This policy applies to all users of our platform and services and should be read in conjunction with our Terms of Service ("Terms"), which provide additional important details about how we handle your data and content.

Data Collection and Use

Information We Collect

Account Information

Email address
Name
Account preferences and settings
Payment information (if applicable to your plan)

For details on account responsibilities and usage, refer to the "User accounts and responsibilities" section in our Terms.

Service Usage Data

Model configurations and scoring outputs
Platform usage and interaction data
Error logs and debugging data
Feature and tool usage metrics

Ownership and rights related to models and outputs are described in the "Intellectual property" section of our Terms.

Automatically Collected Information

IP address
Browser type and version
Device type and operating system
Time of access and pages visited

Analytics and Tracking

We use analytics tools to better understand user behavior and improve the platform.

PostHog
We use PostHog for product analytics and behavior tracking. For information on PostHog’s data handling, please visit their Privacy Policy.

Cookies and Tracking Technologies
We use cookies and similar technologies to:

Maintain your session
Save user preferences
Track platform performance
Analyze platform usage

You can control cookie settings through your browser preferences.

How We Use Your Information

As outlined in our Terms (see “Data usage and platform improvement”):

To provide and enhance services
Including feature updates, bug fixes, and user experience improvements.
To support customers
Responding to inquiries, sending service notifications, and processing payments.
To maintain platform security
Monitoring usage, detecting anomalies, and preventing misuse or fraud.
To train and refine platform features
Data may be used to train internal systems unless otherwise agreed (see Enterprise exceptions).

Data Sharing and Processing

Third-party Service Providers

We share limited information with vetted third parties who support our infrastructure (e.g., PostHog). These providers are bound by confidentiality and data protection agreements.

Enterprise Plan Protections

Enterprise users benefit from stricter data controls. Data from Enterprise accounts is excluded from training or third-party processing, unless explicitly authorized. See the "Enterprise Data Protections" section of our Terms for details.

Your Rights

You have the right to:

Access your data
Correct inaccurate information
Request deletion
Export your data
Object to processing
Withdraw consent

Security Measures

We use modern security practices to protect user data, including:

Encrypted transmission and storage
Access control and authentication
Regular security reviews and audits
Employee training and internal policies

User Content Visibility

Your models and scoring projects are private by default and accessible only by you and authorized Pi Labs personnel. If you choose to share projects publicly, others may view and potentially build upon your work.

Liability Protections

We take measures to secure your content, but cannot be held liable for unauthorized access resulting from compromised user credentials or intentional circumvention. Users are responsible for maintaining the confidentiality of account credentials.

Children's Privacy

Our platform is not intended for individuals under 18. We do not knowingly collect data from minors.

International Data Transfers

We may process data outside your country of residence through trusted partners and cloud providers. We ensure appropriate safeguards for such transfers.

Legal Framework

This policy is governed by the laws outlined in our Terms. In case of conflict between this policy and the Terms, the Terms will take precedence.

Changes to This Policy

We may update this policy periodically. Updates will be communicated in accordance with the “Policy Changes” section of our Terms.

Contact Details

Company Name: Pi Labs
Website: https://withpi.ai

We strive to respond to privacy inquiries within 7 business days. Support response times may vary by plan level.

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